Frequently Asked Questions

What is TAP London?

TAP is a non-profit organisation set up to address the dwindling levels of cash in our pockets, and the growing feeling of confusion and helplessness on how to tackle homelessness. Set up in 2017, so far we have raised over £7,000 for local homelessness charities, engaging over 2,500 people to give a small, one-off donation through contactless technology. We have also provided over 400 hours of direct employment to homeless Londoners through our vendor programme, which you can read more about here.

Who’s behind it?

TAP London is run by founders Katie and Polly, two Londoners who came up with the idea for TAP whilst working together at a London ad agency. Since then, the team has expanded to include governing trustees of the charity, volunteers and partner organisations that have supported the roll-out.

The technology is provided by our partner GoodBox.

How is the Mayor of London involved?

TAP was awarded funding through the Mayor of London ‘Rough Sleeping Innovation Fund’. Along with funding from Berkeley Foundation and HOLBA, the project has scaled to 92 units being rolled out across Central London, aligning with the Mayor’s Winter Campaign collecting in aid of the London Homeless Charities Group.

Where does my donation go?

100% of your £3 donation will go to the London Homeless Charities Group, a coalition of 22 incredible charities with a wealth of experience, providing a complete spectrum of services from accommodation to youth-focused outreach. So in short: it will help a lot of people, in a lot of ways.

What is the London Homeless Charities Group?

The London Homeless Charities Group comprises of 22 organisations providing direct aid to homeless people across London: Find out more here.

Where can I donate?

We are rolling out 92 contactless points around London. You find all our locations on this map, or alternatively, donate online!

can i host a unit?

Yes! We are still on the look-out for more retailers, bars, cafes, or public spaces to host donation points. If this sounds like something you’d be interested in, please drop us a line and we can talk you through the process to see if it’s a good fit for you.

How do I know it’s safe?

Contactless is the safest way to give. Machines are locked to the TAP bank account, meaning that your money can't be diverted, and unlike with cash, there's no chance of petty theft or fraud. Like a contactless payment, each transaction is encrypted by third-parties on the spot, so we capture no personal data and your card details are kept safe.

Can I get a refund or receipt?

Sure, email if you need us to issue a refund or you’d like a receipt.


my question isn’t answered here. help?

For all other questions, please get in touch here!