Frequently Asked Questions

What is TAP London?

TAP is a non-profit organisation set up to address the dwindling levels of cash in our pockets, and the growing feeling of confusion and helplessness on how to tackle homelessness. Set up in 2017, so far we have raised over £7,000 for local homelessness charities, engaging over 2,500 people to give a small, one-off donation through contactless technology. We have also provided over 400 hours of direct employment to homeless Londoners through our vendor programme, which you can read more about here.

Who’s behind it?

TAP is run by founders and volunteers Katie and Polly, two Londoners who came up with the idea for TAP while working together at a London ad agency. Since then, the team has broadened to include governing trustees of the charity, volunteers and partner organisations that have supported the roll-out.

The technology is provided by our partner GoodBox.

How is the Mayor of London involved?

TAP was awarded funding through the Mayor of London ‘Rough Sleeping Innovation Fund’. Along with funding from Berkeley Foundation and HOLBA, the project has scaled to 92 units being rolled out across Central London, aligning with the Mayor’s Winter Campaign collecting in aid of the London Homeless Charities Group.

Where does my donation go?

100% of your £3 donation will go to the London Homeless Charities Group, a coalition of 22 incredible charities with a wealth of experience, providing a complete spectrum of services from accommodation to youth-focused outreach. So in short: it will help a lot of people, in a lot of ways.

What is the London Homeless Charities Group?

The London Homeless Charities Group comprises of 22 organisations providing direct aid to homeless people across London: Find out more here.

Where can I donate?

We are rolling out 92 contactless points around London. You find all our locations on this map, or alternatively, donate online!

How do I know it’s safe?

Contactless is the safest way to give. Machines are locked to the TAP bank account, meaning that your money can't be diverted, and unlike with cash, there's no chance of petty theft or fraud. Like a contactless payment each transaction is encrypted by third-parties on the spot, so we are unable to see any of your card details or data.

Can I get a refund or receipt?

Sure, logon to to get a copy. Or email if you need us to issue a refund.


I have another question. How can I contact you?

For all other questions, please get in touch here!