FREQUENTLY ASKED QUESTIONS

 

WHAT IS TAP LONDON?

TAP is a non-profit organisation set up to address the dwindling levels of cash in our pockets, and the growing feeling of confusion and helplessness on how to tackle homelessness. Since our foundation in 2017, we have engaged over 28,000 people to give a small one-off contactless donation to support London’s homeless. This amounts to over £100,000 raised. In addition, we have provided over 400 hours of direct employment to homeless Londoners through our vendor programme, which you can read more about here.

WHO’S BEHIND IT?

TAP is run by founders Katie and Polly, two Londoners who came up with the idea whilst working together at an ad agency. Since then, the team has expanded to include governing trustees of our charity and a team of brilliant volunteers.

The technology is provided by our partner GoodBox.

HOW IS THE MAYOR OF LONDON INVOLVED?

TAP was awarded funding through the Mayor of London’s ‘Rough Sleeping Innovation Fund’. Indeed Sadiq Khan himself made the first public tap at a press launch in November 2018.

WHERE DOES MY DONATION GO?

Every single penny of your £3 donation will go to the 22 charities in the London Homeless Charities Group. We cover all transaction fees and operational costs with a little help from our friends (our brilliant partners and funders).

WHAT IS THE LONDON HOMELESS CHARITIES GROUP?

The LHCG comprises of 22 organisations providing direct aid to homeless people across London. These services range from accommodation to youth-focused outreach. So in short, it will help a lot of people, in a lot of ways. Find out more here.

WHERE CAN I DONATE?

We are rolling out 90 contactless points around London. You find all our locations on this map, or alternatively, you can donate online!

CAN I HOST A UNIT?

Yes! We are always on the look-out for more retailers, bars, cafes, or public spaces to host donation points. If this sounds like something you’d be interested in, please drop us a line and we can talk you through the process to see if it’s a good fit for you.

HOW DO I KNOW IT’S SAFE?

Contactless is the safest way to give. Machines are locked to the TAP bank account, meaning that your money can't be diverted, and unlike with cash, there's zero chance of petty theft or fraud. Like a contactless payment, each transaction is encrypted by third-parties on the spot, so we capture no personal data and your card details are kept safe.

CAN I GET A REFUND OR RECEIPT?

Sure, email info@taplondon.org if you need us to issue a refund or you’d like a receipt.

 

MY QUESTION ISN’T ANSWERED HERE. HELP?

For all other questions, please get in touch here!